faq

What is the delivery time of my order?

Delivery times range from 6 - 8 working days.

Update: Most parcels are again arriving a bit faster in EU countries and the UK! You will normally receive your parcel within 5 working days.

What should I do if I haven't received my order yet?

If the delivery time of 6 - 8 working days has passed and you still haven't received anything, please send an email to info@laventique.com. We will find out what is wrong with your package.

I want to exchange/return my order, how do I do this?

To send a return, simply contact our customer service team at retour@laventique.com. Please include your name, the order number (e.g. #0000) you received in the confirmation email and the reason for return. We will then provide you with the return address and confirm the return. After that is done, you can send the product to us via a courier of your choice.

What are the costs of returns?

Returning to us is unfortunately at your own expense. The costs will therefore depend on the courier. Please consult the website of the respective courier you wish to send with for more information on prices.

What are the conditions for returning my product(s)?

There is always a 14-day return period. The return period starts on the day you receive the item. However, there are conditions to returning:

You can only return the item if:

The return period has not yet expired, the product is in its original packaging with all labels still attached or if the product has not yet been used.

Which payment methods can I use?

We accept payments via various payment methods, such as: iDeal, Bancontact, Klarna and Credit Card. If you are not sure whether your payment method is accepted, follow the steps on the payment page to see all possible options.

All transactions go through secure and reliable payment systems and are therefore safe. What if I haven't received my order confirmation e-mail?

No. Please send an email with your full name and email to info@laventique.com. We will help you quickly.

Can I cancel my order?

Do you want to cancel your order for any reason? Send an email to retour@laventique.com as soon as possible. Please include your name, the order number you received in the confirmation e-mail (e.g. #0000) and the reason why you want to cancel your order.

Are you also always looking for that one unique webshop that manages to surprise you time and again with the trendiest and coolest clothes? Look no further, because at SINCHIROCA you have come to the right place! We originated from a passion for finding special items you won't find anywhere else.

Our mission is simple: to make you happy with unique clothes that make your life a lot better. What really sets us apart is our commitment to good service. Our team is available no less than five days a week to help you, advise you and answer your questions. We understand that you are busy, so we make shopping with us as easy and enjoyable as possible.

Do you have questions about a product, want more information on shipping, or are you just looking for something special? Don't hesitate and feel free to send us an email at info@laventique.com. Our customer service is always ready to help you.

We are sure there is a perfect product for you in our range. From original gift ideas to handy tools that make your daily life more pleasant. At SINCHIROCA, everything is about your happiness and satisfaction.

Take a look around and get inspired by our collection. We promise you'll find something you won't find anywhere else. Welcome to SINCHIROCA, your source for unique and special products!